Privacy Policy

Information We Collect

Information You Provide

When using our service, you may provide us with certain information, including:

• Device model information that you input when seeking troubleshooting assistance
• Description of device issues you're experiencing
• Any additional information you voluntarily provide in your troubleshooting queries

Automatically Collected Information

When you access our service, we may automatically collect certain information, including:

• Device information (e.g., device type, operating system)
• Usage data and interaction with our service

How We Use Your Information

We may use the information we collect for various purposes, including:

• To provide and maintain our service
• To generate appropriate troubleshooting steps based on your device and issue
• To improve and personalize your experience
• To comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Types of Cookies We Use:

• Essential Cookies: Required for the operation of our service
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website
• Functionality Cookies: Enable us to personalize content
• Advertising Cookies: Help provide relevant advertisements and track the effectiveness of advertising campaigns

Third-Party Services

We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related tasks, or assist us in analyzing how our service is used.

These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Advertising

We may use third-party advertising services (such as Google AdSense) to serve advertisements when you visit our site. These services may use information about your visits to this and other websites to provide relevant advertisements about goods and services that may interest you.

Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access, update, or delete your information
• The right to rectification if your information is inaccurate or incomplete
• The right to object to our processing of your information
• The right to request restriction of processing
• The right to data portability
• The right to withdraw consent

Children's Privacy

Our service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [Your Email Address]
• By visiting the Contact Us page on our website